Customer Support
Bilingual English/Spanish support, 24/7 technical assistance, and dedicated account managers—all focused on keeping your business running smoothly.
Multilingual Support
English & Spanish-speaking teams ensure clear communication for all your queries.
12/6 Availability
Round-the-clock assistance—emergency orders and technical issues get instant responses.
Technical Troubleshooting
From wiring diagnostics to app connectivity—our technicians provide step-by-step guidance until resolved.
Expert Technical Support for Seamless Operation
Our US-based technical team specializes in resolving installation, connectivity, and performance issues—ensuring your Carro products operate flawlessly.
Key Support Areas:
✔ Installation Guidance
Step-by-step assistance for ceiling fan mounting, wiring, and magnetic LED light alignment.
✔ App & Smart Home Integration
Troubleshooting Wi-Fi pairing, voice command setup (Alexa/Google/Siri), and firmware updates.
✔ Performance Optimization
Diagnosing airflow irregularities, noise reduction, and energy efficiency calibration.